NOVARA ROW CUSTOMER CARE
Here when you need us.
Questions about a piece, an order, or the right way to build your carry wardrobe? Send us a note and include the details that will help us assist you.
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Before you send.
Which Porter 24 colors are available?
The Porter 24 is available in Espresso, a warm deep neutral, and Black, a crisp understated classic.
What is included with my purchase?
The exact contents appear in the Included section on every product page. Styling pieces are included only when they appear in that list.
How can I check my order status?
Use Order Tracking with the details connected to your purchase. Contact us with your order number if you need more help.
When will my order ship?
Current processing and delivery information appears in our Shipping Policy and at checkout.
What is the return policy?
Eligibility, timing, condition requirements, and instructions appear in our Refund Policy.
Can I change or cancel an order?
Contact us as soon as possible. We will help where possible before fulfillment begins.
How should I care for my NOVARA ROW piece?
Follow the care guidance supplied with your piece and avoid using an untested cleaner or treatment.