A clear path when it is not right.

Returns

We accept return requests within 30 days of delivery. Items must be unused, unworn, and returned in their original condition with all packaging, dust bags, inserts, accessories, and tags included.

To start a return, use the Contact page and include your order number and the email used at checkout. Please wait for return instructions before sending anything. Returns sent without authorization may not be accepted.

Return shipping

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. We recommend using a trackable service; NOVARA ROW is not responsible for returns lost in transit.

Damaged or incorrect items

Inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact us within 7 days with your order number and clear photos so we can make it right.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. Original expedited-shipping charges are not refundable.

Exchanges

The fastest way to secure a different item or color is to return the original item and place a new order after your return is approved.

Cancellations

We begin processing orders quickly. Submit cancellation requests through the Contact page as soon as possible. We cannot guarantee changes or cancellations after processing begins.

Final-sale items

Gift cards, personalized items, and products clearly marked final sale are not eligible for return unless damaged or incorrect.